We wish you a safe and enjoyable time in the Leisure Centre of Tervis Medical Spa!
By buying the ticket, you confirm that you have familiarised yourself with the rules in force at the Leisure Centre and agree to follow them.
By buying the ticket, all visitors confirm that they have sufficient physical abilities, skills and health to use the services offered. Responsibility for children’s skills and health rests with the persons who accompany them.
Thank you!
GENERAL PROVISIONS
- Water environment and hot saunas are high risk areas.
- We do not guarantee the presence of staff with water rescue competence or profession in the Sauna and Water Centre and in the swimming pool.
- Safety starts with the customer’s responsible behaviour. During your stay in the Centre please follow the explanatory signs and marks.
- Tervis Medical Spa is not responsible for damage, losses, injuries, etc., caused by the visitor’s negligence, lack of attention, carelessness, overestimation of their abilities, health problems or disregard of these rules, or disregard of instructions given by staff.
- Walk carefully while in the Leisure Centre, do not hurry. Since the floors may be wet, running/hurrying could be dangerous for you and other visitors.
- Children aged 14 or younger are only admitted to the sauna and water centre if accompanied by a ticket-holding adult responsible for their safety and behaviour as well as for ensuring the children follow the rules set out in these guidelines.
- Children aged 15 and older can visit the sauna and water centre unaccompanied and without the presence of parents or adults, however, parents are responsible for the child’s health, behaviour and compliance with the rules.
- Do not come to the Leisure Centre in a state of alcoholic or narcotic intoxication! An employee of the Leisure Centre has the right not to sell a ticket to an intoxicated person. When visiting the Leisure Centre while intoxicated, you assume the entire risk of using the Leisure Centre.
- It is prohibited to bring your own drinks and food to the Leisure Centre. Employees of the Leisure Centre have the right to seize any food and drinks brought by visitors.
- Smoking and consumption of strong alcoholic beverages and drugs in the Leisure Centre is strictly prohibited.
- The sauna- and water centre has a video surveillance system installed.
- Mind other visitors and be aware of the children.
- It is forbidden to take into the sauna and water centre items that may disturb other visitors or cause health problems to other visitors. It is also forbidden to bring toys that do not float on water.
- Please do not enter the sauna and water centre with a stroller.
- Tervis Medical Spa is not responsible for damage, destruction or loss of clothes, documents, mobile phones, valuables or other things in the Leisure Centre, except for items kept in a storage box.
- Forgotten and lost items that are found and brought to the staff are stored for two (2) months, after that the items are disposed of.
- In case of problems, please talk to the staff.
- In case of violation of the rules of the Leisure Centre, the staff of the Leisure Centre has the right to make a remark to the visitor and/or terminate the stay of a person who is dangerous to others and themselves and who disturbs other visitors in the Leisure Centre, and to cancel the validity of the ticket without compensation.
- Administration of Tervis Medical Spa may change the accessibility of the Leisure Centre at any time without notice. In this case, no discount is applied to the admission price.
BUYING TICKETS AND PAYING FOR SERVICES
- Should you wish to, you can borrow bathrobes and towels from the administrator. You will be charged for this according to the current price list. Make sure you take good care of any items you borrow and return them to the administrator before you leave.
- When buying a ticket to the Leisure Centre you will receive a wristband / a pass-card that allows passing through doors and turn gates.
- Please hold on to your ticket until you leave.
- Visitors aged 18 and older can use their wristbands to pay for services in the bar of the sauna and water centre with a total price of up to 40 €. When leaving the sauna and water centre, any purchases made with a wristband shall be paid for in the ticket office.
- A sauna and water centre visitor aged below 18 can obtain a wristband from the administrator on the basis of pre-payment. It allows to use of services of the sauna bar on a pre-paid basis. The unspent sum shall be returned to the visitor by the administrator when the visitor leaves the sauna and water centre (only on the same day).
- Immediately inform the administrator about the loss of your wristband/pass card.
- If the wristband gets lost or damaged, the visitor shall compensate for its price according to the current price list.
- The Leisure Centre’s employees have the right to ask for a document to confirm the age of the visitor.
- Please check purchased goods, tickets and change at the ticket office. Later claims will not be accepted.
VISITING TIME
- The duration of your visit is measured from the moment you enter the gates/pass the access system.
- Additional fee for exceeded time is calculated based on the current price list.
- SAUNAS ARE CLOSED 20 MINUTES BEFORE THE CLOSING OF THE CENTER.
CHANGING ROOMS
- Remove your shoes when entering the changing rooms or swap your shoes for flip-flops or similar footwear – that way you help keep the Leisure Centre clean. You can leave your shoes in your locker. When leaving, please only put your shoes back on by the door to the changing room.
- You can choose any available locker in the changing room. Change into your swimming outfit and then lock the locker with the wristband. Make sure you take the wristband with you to the sauna and water centre. You can keep hold of it by placing it around your wrist or ankle. You can open and close your locker as many times as you need.
- Each time you close your locker, make sure it has closed and locked properly. If the door is not properly closed and/or the lock is damaged in any way, immediately inform the administrator.
- Before entering the sauna and water centre, MAKE SURE TO WASH YOURSELF without wearing a swimming outfit and remove any makeup you may have.
- Hair dyeing and shaving in the changing and washing rooms are prohibited.
- It is recommended to visit saunas located in the changing rooms without swimwear. While putting on steam, please consider other visitors.
- When coming out of the sauna and water centre or having showered, make sure you dry yourself properly before entering the changing room.
- Please note! It may be necessary for female cleaning staff members to move around and do their job in the men’s shower room. We kindly ask for your understanding.
GUIDELINES FOR VISITORS OF THE SAUNA AND WATER CENTER
- It is mandatory to wear sauna shoes with rubber soles in the spa and water centre!
- It is prohibited to use honey, body scrubs and other substances that may leave stains.
- While visiting the sauna and water centre drink enough water.
- If you are not feeling well, take a break or turn for help from the administrator.
- Keep to the right in your swimming lane and mind other swimmers sharing your lane.
- Don’t change lanes by pushing yourself over the lane markers – swim under them. Sitting or standing in the lanes markers is not permitted.
- Jumping into the water in the swimming pool is allowed only from the starting blocks during training and in presence of a coach. It is prohibited to jump into the jacuzzi, kid’s pool and Japanese bath.
- If you have long hair, please tie it back or use a swimming cap.
- It is prohibited to leave children unattended. Children who cannot swim should not stay in the swimming pool without attendance.
- To avoid any unpleasant surprises, we ask that children aged three and younger wear swimming nappies. These are sold at the ticket office of the Leisure Center.